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Privacy Policy


    At Andex LLC (collectively called as “AndexPay”, “us”, “we”, or “our”), data protection and confidentiality are of main concern, and we are committed to protecting and respecting your privacy. This Privacy Policy sets out the data collection and practices of the AndexPay when you visit our site and use our services as part of our core activities or when you otherwise interact with us. The Privacy Policy forms a part of the Terms of Use, which is found at Terms of Use.

    This Privacy Policy aims to explain in a simple and transparent way what personal data we gather about you, and this applies not limited to the following persons:

    • the legal representatives or owners of all past, present, and prospective AndexPay merchants;
    • merchants that sign-up for our services;
    • referral partners;
    • anyone involved in any transactions using our cryptocurrency payments;
    • or anyone visiting the AndexPay website.

    This policy also shows our commitment to protect your privacy rights and sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. It applies to:

    • when you access our website or perform an online transaction with us;
    • when you apply to use our cryptocurrency payment services;
    • when you submit your personal data to us for any other reason;
    • when you request that we contact you;
    • or when you connect with us through email, or other electronic messages including chat, website and other communications between you and AndexPay.

    When you browse our website, you generally do so anonymously where “Use of Cookies” apply. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


    By using or accessing this website (andexpay.com) or our services (AndexPay) in any manner, you consent and explicitly agree to the practices and policies outlined to this Privacy Policy and offer full agreement to the collection, processing and storage of your personal information by us, and to this personal information being disclosed to or used by specific third parties, in accordance with the terms described in this policy.


    If you do not consent to the processing of your personal data or if you wish to withdraw your consent to any use or disclosure of your information as set out in this Privacy Policy, depending on the nature of your request, we may no longer continue to provide our services to you. As you express your withdrawal and denial of this policy, please no longer use our services, and you must immediately stop accessing our website or any other aspects of our business. Such withdrawal may also, therefore, result in the termination of our agreement.


    In this Privacy Policy, “Personal Data” refers to any data or information about you from which you can be identified by, either or from that data and other information to which AndexPay may have legitimate access to.

    This Privacy Policy covers our treatment of personally identifiable information ("Personal Information") that we gather when you are accessing or using our services. We gather various types of personal information from our users, as explained in more detail below, and we use this personal Information internally in connection with our services.

    In certain cases, we may also share some personal information with third parties, but only as described in this policy.


    AndexPay collects browser information and other non-user specific information to support the operation of our services. There are various forms on the site, such as an information request and merchant account applications. This information is provided to AndexPay systems to support the processing of the request.

    When you visit the AndexPay website or use our services, you may provide us with two types of information:

    1. personal information that you voluntarily disclose to us;
    2. and information collected automatically when you use the AndexPay website or our services.

    We collect and process your information for the purpose of providing services and information about our services to you, or to comply with legal requirements. You may be asked to provide personal information anytime you are in communication with us.

    1. Information You Provide to Us
    2. AndexPay collects the personal information you provide directly or indirectly to us. The personal information we collect varies depending upon which you access, participate in, or are using. The types of personal information we may collect are not limited to the following:

      • Contact information - such as your name, registered address, telephone number, and email address.
      • Financial information - such as account numbers or virtual currency account information.
      • Government identification numbers - such as your state-issued identification number.
      • Biographic or demographic information - such as your date of birth, gender, language preference, city, country, postcode, area code, time zone, organization or business information and any other personal information you choose to provide about yourself or the business entity you represent.
      • Others - such as information about your usage of and interaction with our website or services including computer and connection information, device capability, statistics on page views and traffic to and from our website.

      We may hold and associate any information you provide us with together with information gathered from other sources, including the social accounts that you choose to associate with your use of the services.

    3. Information We Automatically Collect
    4. When you visit our website, or you use our services, AndexPay automatically collects some information. We may collect information about your usage and activity on our services. This includes not limited to the following:

      • Transaction information - such as the information about your transaction when you use our cryptocurrency payment services.
      • Location information - such as IP addresses and location services.
      • Server log information - such as access times, pages viewed, IP address, other standard web log data, and the page visited before and after navigating to our website.
      • Cookies and similar tracking technologies - such as cookies and other tracking technologies to collect information about you when you interact with us, including information about your browsing or navigation behavior on the AndexPay services.

      We may automatically link any of the information that we collect about you using these methods in accordance with this Policy. AndexPay may also use this data to customize content for you that we think you might like, based on your usage patterns. We may also use it to improve our services to make it more interesting to as many users as possible.


    AndexPay does not record sensitive data relating to your health, ethnicity, religious, or political beliefs unless it is strictly necessary. When we do, it is limited to specific circumstances.


    AndexPay’s services are not directed towards children under 18 years old, nor does AndexPay knowingly collects information from children under 18. If you are under 18, please do not use any of our services or submit any personal information to us.

    We may also receive personal information about children from merchants, such as when children used our services for cryptocurrency payments. Each merchant is ultimately responsible for ensuring that their business complies with the children’s privacy policy accordingly.


    AndexPay’s primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. In general, we use personal data to create, develop, operate, deliver, and improve our services, content, and advertising, and for loss prevention and anti-fraud purposes. We may also use this information not limited to the following ways:

    • to maintain KYC and KYB principles;
    • to provide AndexPay services and enforce our terms of use and other policies;
    • to improve the quality of experience when you interact with our website and services;
    • to allow us to contact you and assist you with your inquiries;
    • to fulfill your requests for certain system features of our services;
    • to analyze how you use our services;
    • to improve customer services;
    • to conduct research and surveys;
    • to comply with applicable laws and regulations;
    • to identify, prevent, and report potentially suspicious, fraudulent, or illegal activities;
    • and for marketing and promotional purposes.

    Please note that we may process your personal data without your knowledge or consent where this is required or permitted by law.


    AndexPay takes the protection of your personal information of high priority. We use industry-standard data encryption technology and have implemented restrictions related to the storage of and the ability to access your personal information. More specifically and in accordance with the law, we take appropriate technical and organizational measures (policies and procedures, IT security, etc.) to ensure the confidentiality and integrity of your personal data and the way it’s processed. Although it is not 100% safe to transmit data over the Internet, we have taken and will continue to take reasonable commercial efforts to ensure that your personal information is protected.


    As part of our policy, we will only retain your personal data in accordance with the Law of Georgia or for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, or reporting requirements. AndexPay may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation with respect to our relationship with you.

    To determine the appropriate retention period for personal data, we consider the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory or other requirements.


    AndexPay has taken all precautions to fully comply with the requirements of the GDPR.

    Personal data will be stored and processed only, insofar as this is necessary for the provision of services. Your data is used solely for the purpose of immediate service provision, as stated in this policy. At no time will this information be disclosed to unauthorized third parties.

    AndexPay stores your data in accordance with the legal obligations to preserve records.


    We take all reasonable measures to ensure that your personal data remains accurate, complete, and up-to-date. You may also keep us informed when there are any updates to your personal data by contacting us directly.


    We use cookies on our website to help optimize and enhance your experience and to collect information about website usage. By using our website, you agree to the use of cookies.

    We collect usage information about our services and visit on our website for statistical purposes and to improve our services.

    You can choose which cookies to block or allow by changing your browser settings. However, please note that some functions of our website require the use of cookies to work properly and that by blocking cookies you may not be able to access all or some portions of our website.


    We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. In addition, if the revised version includes any changes to the manner in which your personal information is processed, your continued use or participation in any of the services constitutes acceptance to all of the terms, agreement, policies, and substantial changes.


    If you have any questions or uncertainties regarding our Privacy Policy or would like to exercise any of your rights regarding your personal data, you may contact us at support@andexpay.com.